Terms and Conditions

Last Updated: August 28, 2026

Welcome to GetCompleteCare.com. These Terms and Conditions ("Terms") govern your access to and use of the Complete Care Medical website, products, services, communications, and related features.

By accessing or using this website, creating an account, placing an order, or using our services, you agree to these Terms. If you do not agree with these Terms, please do not use this website or our services.

Use of This Website

You may use this website only for lawful purposes and in accordance with these Terms.

You agree not to:

Use the website in violation of any applicable law or regulation.
Attempt to gain unauthorized access to the website, accounts, servers, networks, or systems connected to the website.
Interfere with or disrupt the operation or security of the website.
Upload, publish, transmit, or distribute content that is unlawful, abusive, threatening, defamatory, obscene, fraudulent, misleading, or otherwise objectionable.
Impersonate Complete Care Medical employees, representatives, other customers, or any other person or entity.
Use the website to infringe upon the intellectual property, privacy, publicity, or other rights of another person or organization.
Use automated systems, bots, scraping tools, or similar technologies to access or collect information from the website without our written permission.
Use the website for unauthorized commercial solicitation.

Complete Care Medical reserves the right to restrict or terminate access to the website if we believe these Terms have been violated.

Products and Services

Complete Care Medical makes reasonable efforts to accurately display and describe the products and services offered through the website. However, product descriptions, photographs, specifications, availability, pricing, and other information may occasionally contain errors or inaccuracies.

We reserve the right to correct errors, update information, change or discontinue products or services, and cancel or refuse orders where appropriate.

Certain medical products or services may be subject to additional eligibility requirements, insurance requirements, prescriptions, documentation, or healthcare-provider authorization.

Availability of a product on the website does not guarantee that the product is available for immediate shipment or that a customer qualifies to receive the product through insurance or another benefit program.

Orders and Pricing

By placing an order, you represent that the information you provide is accurate and that you are authorized to use the payment method submitted.

Complete Care Medical reserves the right to refuse, limit, or cancel an order for reasons including product availability, errors in product or pricing information, suspected fraud, payment issues, or other circumstances reasonably requiring cancellation.

If a product is mistakenly listed at an incorrect price, we reserve the right to refuse or cancel orders for that product, even if the order has already been confirmed.

If payment has already been processed for an order that we cancel because of a pricing error or other applicable reason, an appropriate refund or credit will be issued.

SMS/Text Messaging Terms

Complete Care Medical may offer SMS/text messaging programs to customers and prospective customers who choose to receive communications by text message.

Types of SMS Messages You May Receive

Depending on the program you enroll in and your relationship with Complete Care Medical, SMS/text messages may include:

Order confirmations and order status updates
Shipping and delivery notifications
Customer service messages
Account notifications
Reorder reminders
Appointment or service reminders
Product and service updates
Important account or service alerts
Promotional messages
Special offers, discounts, or marketing communications
Other notifications related to Complete Care Medical products or services

Not every participant will receive every type of message.

SMS Consent

By providing your mobile telephone number and affirmatively opting in to an SMS/text messaging program, you consent to receive text messages from Complete Care Medical at the mobile number you provided.

Consent to receive marketing text messages is not a condition of purchasing any goods or services.

You are responsible for providing an accurate mobile telephone number and for notifying Complete Care Medical if your number changes.

Age Requirement

You must be 18 years of age or older to use this SMS service.

By enrolling in the Complete Care Medical SMS/text messaging program, you represent that you are at least 18 years old and that you are authorized to use the mobile telephone number provided.

Message Frequency

Message frequency varies depending on your interactions with Complete Care Medical, your account activity, and the SMS/text messaging program in which you participate.

Message and Data Rates

Message and data rates may apply. Check with your carrier for details.

Complete Care Medical does not charge you separately for receiving SMS/text messages; however, your mobile carrier may impose message, data, or other charges according to your wireless service plan.

How to Opt Out

To stop receiving messages, reply STOP to any text message.

After you submit a STOP request, you may receive a final confirmation message indicating that you have been unsubscribed. You will no longer receive SMS/text messages from that messaging program unless you opt in again.

For assistance, you may reply HELP to a text message or contact Complete Care Medical at 800-503-7604.

Carrier Disclaimer

Carriers are not liable for delayed or undelivered messages.

Delivery of SMS/text messages is subject to effective transmission by your wireless carrier and network provider. Complete Care Medical cannot guarantee that every message will be delivered or delivered within a particular period of time.

Supported Carriers and Devices

SMS/text messaging availability may depend on your wireless carrier, mobile device, geographic location, and service plan. Complete Care Medical does not guarantee that its SMS service will be compatible with every carrier, device, or mobile plan.

SMS Privacy

Information collected through our SMS/text messaging programs is handled in accordance with our Privacy Policy.

Mobile information and SMS/text messaging opt-in information will not be shared with third parties or affiliates for their own marketing or promotional purposes.

Information may be shared with subcontractors or service providers that assist Complete Care Medical in providing SMS/text messaging, customer service, technical support, or other operational support.

Email and Electronic Communications

When you provide an email address or otherwise communicate with Complete Care Medical electronically, you consent to receive electronic communications relating to your transactions, requests, account, or services.

If you separately opt in to promotional communications, you may also receive marketing emails about Complete Care Medical products, services, promotions, and offers.

You may unsubscribe from promotional emails using the unsubscribe instructions contained in those emails. Transactional or service-related communications may still be sent when necessary to administer an account, process an order, or provide requested services.

Intellectual Property

The content of this website, including text, graphics, photographs, images, logos, icons, videos, designs, software, code, product descriptions, and other materials, is owned by or licensed to Complete Care Medical and is protected by applicable copyright, trademark, and other intellectual property laws.

You may view, download, or print portions of the website solely for your personal, non-commercial use or as reasonably necessary to place an order or use Complete Care Medical services.

You may not reproduce, modify, publish, distribute, display, transmit, sell, license, create derivative works from, or commercially exploit website content without prior written authorization from Complete Care Medical or the applicable rights holder.

Trademarks

Complete Care Medical names, logos, trademarks, service marks, product names, and trade names displayed on this website are the property of Complete Care Medical or their respective owners.

Nothing contained on this website grants you permission to use any trademark without the prior written permission of the applicable owner.

Medical Information Disclaimer

Information provided through the Complete Care Medical website is intended for general informational purposes and should not be considered a substitute for professional medical advice, diagnosis, or treatment.

Always seek the advice of an appropriately qualified healthcare professional regarding questions about a medical condition, treatment, medical device, or healthcare product.

Do not disregard professional medical advice or delay seeking medical care because of information you have read on this website.

If you believe you are experiencing a medical emergency, contact 911 or appropriate emergency services immediately.

Website Disclaimer

Complete Care Medical makes reasonable efforts to maintain accurate and useful website information. However, the website and its content are provided on an "as is" and "as available" basis to the fullest extent permitted by applicable law.

Complete Care Medical does not warrant that the website will always be available, uninterrupted, error-free, secure, or free from viruses or other harmful components.

To the fullest extent permitted by applicable law, Complete Care Medical disclaims warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Some jurisdictions do not permit certain warranty exclusions, so portions of these limitations may not apply to you.

Limitation of Liability

To the fullest extent permitted by applicable law, Complete Care Medical and its officers, directors, employees, representatives, agents, licensors, service providers, and suppliers will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from your use of, or inability to use, this website or its services.

This includes damages relating to loss of data, loss of revenue, loss of profits, business interruption, or other similar losses, even if Complete Care Medical has been advised that such damages may occur.

Some jurisdictions do not permit certain limitations of liability, so these limitations may not apply to you.

User-Submitted Content

If the website allows users to submit reviews, comments, feedback, photographs, or other content, you are responsible for the material you submit.

You may not submit content that violates applicable law, infringes the rights of another person, contains malicious code, is fraudulent or misleading, or is otherwise inappropriate.

Complete Care Medical reserves the right, but is not obligated, to review, edit, refuse, or remove user-submitted content that violates these Terms or that we otherwise determine should not appear on the website.

Third-Party Links

The website may contain links to websites or services operated by third parties.

These links are provided for convenience and informational purposes. Complete Care Medical does not control these third-party websites and is not responsible for their content, availability, security, products, services, privacy practices, or other policies.

Accessing a third-party website is at your own risk, and you should review the applicable terms and privacy policies before using that website.

Privacy

Your use of the website and Complete Care Medical services is also subject to our Privacy Policy.

The Privacy Policy explains how Complete Care Medical collects, uses, stores, and shares personal information, including information associated with SMS/text messaging programs.

Indemnification

To the extent permitted by applicable law, you agree to indemnify, defend, and hold harmless Complete Care Medical and its officers, directors, employees, agents, licensors, service providers, and suppliers from claims, liabilities, damages, judgments, losses, expenses, and reasonable attorneys' fees arising from your violation of these Terms, misuse of the website, or violation of another person's rights.

Termination

These Terms apply when you access or use the website and continue to apply while you use Complete Care Medical services.

Complete Care Medical may suspend or terminate access to portions of the website when reasonably necessary, including when we believe a user has violated these Terms, engaged in fraud or unlawful conduct, interfered with website operations, or created a security risk.

Provisions that by their nature should survive termination will remain in effect following termination, including provisions concerning intellectual property, disclaimers, limitations of liability, indemnification, and governing law.

Changes to These Terms

Complete Care Medical may update these Terms periodically to reflect changes to our services, website, business practices, or legal requirements.

When these Terms are updated, the "Last Updated" date at the top of this page will be revised.

Your continued use of the website following an update constitutes acceptance of the revised Terms to the extent permitted by applicable law.

Notices

Complete Care Medical may provide notices through the website, email, SMS/text message where you have provided appropriate consent, mail, account notifications, or other reasonable means of communication using contact information you have provided.

Governing Law

These Terms and your use of the website will be governed by the laws of the State of California, without regard to conflict-of-law principles.

To the extent permitted by law, legal proceedings arising directly or indirectly from these Terms, use of the website, or purchases made through the website will be brought in the applicable state or federal courts located in Los Angeles County, California.

Nothing in these Terms limits any rights you may have under applicable consumer-protection laws that cannot legally be waived.

Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the fullest extent permitted by law and the remaining provisions will remain in effect.