Privacy Policy

Last Updated: August 28, 2026

Complete Care Medical ("Complete Care Medical," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit GetCompleteCare.com, purchase products, communicate with us, or use our services.

Information We Collect

We may collect personal information that you voluntarily provide when you:

• Create or manage an account

• Place an order or request products or services

• Complete a form or request information

• Contact customer service

• Subscribe to email or SMS/text communications

• Participate in surveys, promotions, contests, or other website features

• Communicate with us by telephone, email, text message, chat, or other methods

Depending on your interaction with us, information collected may include your name, email address, mailing or shipping address, billing information, telephone or mobile number, order information, account information, and other information you choose to provide.

We may also automatically collect certain information about your device and use of our website, such as your IP address, browser type, device information, referring pages, pages viewed, and interactions with the website.

How We Use Your Information

We may use information we collect to:

• Process and fulfill orders, requests, and transactions

• Provide products and services

• Communicate with you about your account, orders, requests, or services

• Respond to questions and customer service requests

• Personalize and improve your website experience

• Maintain and improve our website, products, and services

• Send email or SMS/text communications when you have opted in or when otherwise permitted by law

• Administer promotions, surveys, contests, or other website features

• Detect and prevent fraud, misuse, or security incidents

• Comply with applicable laws, regulations, and legal obligations

SMS/Text Message Program

Complete Care Medical may offer SMS/text messaging programs that allow customers and prospective customers to receive communications by text message.

How You Opt In

You may opt in to receive text messages from Complete Care Medical by providing your mobile telephone number and affirmatively consenting to receive SMS/text communications through a website form, checkout or registration process, promotional form, or another clearly disclosed opt-in method.

By opting in, you authorize Complete Care Medical to send text messages to the mobile number you provided. Depending on the program you select, messages may include customer service communications, order or account information, reminders, product or service information, promotions, special offers, and other Complete Care Medical communications.

Consent to receive marketing text messages is not a condition of purchasing any goods or services.

Message Frequency

Message frequency varies based on your interactions with Complete Care Medical, the services you use, and the SMS/text program for which you have enrolled.

Message and data rates may apply depending on your wireless carrier and mobile service plan.

Opting Out

You may opt out of SMS/text messages at any time by replying STOP to a message from Complete Care Medical. After opting out, you may receive a final text message confirming that your opt-out request has been processed.

For assistance with the SMS/text messaging program, reply HELP or contact Complete Care Medical at 800-503-7604.

Participation in our SMS/text messaging program is voluntary.

Mobile Information Privacy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information sharing with subcontractors or service providers that perform support services on our behalf, such as customer service, messaging delivery, technical support, or similar operational services, is permitted when necessary to provide those services.

All categories of personal information described in this Privacy Policy exclude SMS/text messaging originator opt-in data and consent. This information will not be shared with any third parties for their own marketing or promotional purposes.

Email Communications

If you opt in to receive promotional emails from Complete Care Medical, we may periodically send you information about products, services, promotions, or other updates.

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in our marketing emails or by updating your communication preferences where available.

You may continue to receive transactional or service-related communications that are necessary to fulfill orders, provide requested services, or administer your account.

Cookies and Similar Technologies

We may use cookies and similar technologies to recognize your browser or device, remember your preferences, maintain your shopping cart, understand how visitors interact with our website, and improve our website and services.

We may also use service providers to assist us with website analytics and other operational functions.

Most browsers allow you to control or disable cookies through browser settings. Disabling cookies may affect the functionality of certain portions of our website.

How We Protect Your Information

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, alteration, or disclosure.

Sensitive payment information transmitted through our website is protected using appropriate security technologies. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

How We Share Information

We do not sell or trade your personal information.

We may disclose information to service providers, contractors, and other organizations that perform services on our behalf, such as website hosting, payment processing, order fulfillment, customer service, analytics, communications, and other business operations.

These organizations are authorized to use information only as necessary to provide services to Complete Care Medical or as otherwise permitted by applicable law.

We may also disclose information when we reasonably believe disclosure is necessary to:

• Comply with applicable laws, regulations, court orders, or legal processes

• Respond to lawful requests from government authorities

• Enforce our policies or agreements

• Detect or prevent fraud, security incidents, or other potentially harmful activity

• Protect the rights, property, health, or safety of Complete Care Medical, our customers, or others

As stated above, mobile information and SMS/text messaging opt-in information will not be shared with third parties or affiliates for their marketing or promotional purposes.

Third-Party Links

Our website may contain links to third-party websites or services. These websites have their own privacy practices and policies. Complete Care Medical is not responsible for the privacy practices, security, or content of third-party websites.

We encourage you to review the privacy policies of any third-party websites you visit.

Your Choices

Depending on your relationship with Complete Care Medical and applicable law, you may have options regarding the personal information and communications you receive from us.

You may:

• Unsubscribe from promotional emails using the unsubscribe link contained in the email

• Opt out of SMS/text communications by replying STOP

• Update certain account information through your online account

• Contact us regarding questions or requests concerning your personal information

We may retain information when necessary to complete transactions, maintain appropriate business and legal records, comply with applicable laws, resolve disputes, or enforce agreements.

Children's Privacy

Our website and services are not intended to collect personal information directly from children under the age of 13 without appropriate authorization. If we learn that personal information has been collected from a child in a manner inconsistent with applicable law, we will take appropriate steps to address the information.

Healthcare and Protected Health Information

Certain information collected or maintained by Complete Care Medical may be subject to additional privacy protections under the Health Insurance Portability and Accountability Act ("HIPAA") or other healthcare privacy laws.

Where HIPAA applies, protected health information will be handled in accordance with applicable HIPAA requirements and Complete Care Medical's applicable privacy practices. If there is a conflict between this Privacy Policy and requirements governing protected health information, the applicable healthcare privacy requirements will control.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, services, or legal requirements.

When changes are made, we will update the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions, comments, or concerns regarding this Privacy Policy or our privacy practices, please contact:

Complete Care Medical
3535 Briarpark Drive, Suite 110
Houston, Texas 77042

Phone: 800-503-7604
Email: info@getcompletecare.com

Your Consent

By using our website and providing information to us, you acknowledge the practices described in this Privacy Policy. Where consent is required for a particular use of your information or communication method, such as certain marketing SMS/text messages, we will obtain that consent separately as required.